F.A.Q

Frequently Asked Question’s


Here are some questions our new client’s regularly ask, of course if you can’t find what you are looking for, feel free to Contact Us. We’re always happy to have a chat.

Do I need to prepare my car?

While we certainly don’t expect you to detail the car before we arrive, it would be really helpful if you take your belongings out of the car. At least remove large items/baby seats, anything that you miss we usually place in the centre console or the glove box. Unless it’s too large of course.

Other than that, just be sure there is access to electricity and water for us.

What are your trading hours?

Officially our hours are 9am to 5pm, Monday to Friday. With booking’s also taken for Saturday’s when booked in advance.

This doesn’t mean that we can’t start on your car until 9am, or that we’ll pack up and leave the second it hit’s 5pm. Between these times is when we are actively monitoring the phone’s, however our email inbox is often monitored much later.

You can find a link to our contact page on the left side of the page, or click here.

 

Is Shine Obsession Insured?

Yes, we sure are! Shine Obsession is insured for up to a 1 Million Dollars in damages, through Allianz, a very reputable provider. Best of all, we’ve never used a cent of it and we don’t plan to!

As Shine Obsession is a mobile service, we find most of our customers have already moved their car to their preferred location for us.

We will always ask your permission to move the car, as some prefer to move the car themselves. We get it, we are car lovers after all.

What payment methods do you accept?

We make payment easy by offering a range of payment method’s, we currently accept;

  • Cash
  • Bank Transfer
  • Visa/Mastercard (Debit/Credit)
  • Pay Pal

We do not have any extra charges for use of our eftpos terminal.

 

What areas do you service?

Shine Obsession is a mobile service, we serve the entire Mornington Peninsula and just a bit further up to Parkdale.

Click here to see a map if you are not sure.

Do you have a special project in mind, but are out of our area? Well you may be in luck, we love cool cars, so drop us a line over on our Contact Us page and maybe we can help you out too!

Maybe you have a more general question that you’d like to ask on one of Shine Obsession’s social media pages

  • Shine Obsession Instagram Large
  • Shine Obsession Facebook Large


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